FAQ

There are 2 ways to order:

1. Buy directly from the webshop.

Go ahead and buy as many items as you wish, directly from the webshop! The shipping rates will automatically be adapted to the weight of the items.

Do you have an original idea, or do you want to customize one of our existing designs? Do you want a different size or colour? Or do you want a kid's design made in an adult size? No worries! Almost everything is possible, with the obvious exception of copyrighted items.. Contact us through the contact form and we will get back to you within 24h.

There are 2 ways to order:

1. Buy directly from the webshop.

2. Send us an email through the contact form.

When ordering a personalized item, you will have to add the name you wish to include in the design. 

Once the order is placed, you will receive a proof from us, that has to be approved, before the item will be produced. 

When ordering a personalized item, you will receive a proof from us by email, with the chosen shirt, sweater, romper,... in the correct colour, with the chosen design and name. This proof needs to be approved before we produce your item.

We believe this is an important process, to make sure, you only receive correctly spelled names and the exact designs you want.

Your order can be payed by Visa, MasterCard, Paypal, American Express, Apple Pay, Sezzle, iDeal and Bancontact. If you would like to do a bank transfer, please contact us through the contact form to set this up.

We hope you absolutely love our items and that you will never have to cancel any orders. But we know things happen... You can cancel your order up until 24h after your order. For any cancelations after this time, you will be charged an administrative fee of €7,50.

We sincerely hope that you are always happy with your purchase. But we understand that you might wish to return your items. Please contact us through the contact form within 5 days after receiving the items. Returned shipping will be charged to the buyer. 

Following items cannot be returned:

-Items that have been worn, washed or ironed. 

-Personalized items.

-Damaged items (excl. shipping damage).

You can only be refunded if the item if shipped back and received by us. Once this part is done, we will refund you (item cost, not shipping cost), within 5 business days. Depending on which payment method you have chosen, funds may only be available within 10 business days after a refund.

All items are shipped with Bpost Belgium, to the address of your choice. We ship internationally.

Single and/or small items are shipped in an enveloppe. There is no tracking possible on enveloppes. Larger orders or multiple items are shipped in a recycled (clean) cardboard box. All items shipped in a box have tracking.

Do you wish to have your items tracked, please contact us beforehand!

All items are protected against external factors (bad weather, rough handling during shipping) by a plastic bag (inside the primary packaging), which is then reusable!

When you place your order, we will first make a proof (for personalized items). This proof needs to be approved by you. The sooner the proof has been approved, the sooner we will be able to produce your items.

Shipping in Belgium and the EU is absolutely free!

For shipping to any other country, costs depend on:

1. Destination: international orders are more expensive to ship. Luckily, as we do not work with an expensive courier, but with Bpost Belgium, we can guarantee you the lowest rates available.

2. Weight: the heavier the items and the more items you order, the more expensive shipping will be.

For exact shipping rates to your destination, you will be given the rate when checking out.

These delivery times do not include processing times needed to produce items.

Delivery to Belgium takes around 1-3 business days.

Delivery to Europe takes around 3-7 business days.

Delivery to the US and the rest of the world takes around 7-20 business days.

Please take these delivery times in consideration when ordering.

These delivery times are indications, and are subject to unforeseen circumstances (weather, strikes,...).

All items are shipped from Belgium. International shipping can take up to 20 business days. If after that time, your package still did not arrive, please contact us through the contact form, so that we can check what we can do.

Our items are always packed with a lot of care, to minimise the risk of them being damaged during transport. Unfortunately, there is always the possibility that something goes wrong during transport. When you receive a damaged package, we ask you to contact us within 2 days, through the contact form. We will need pictures of the damages, for the purpose of filing a claim with the postal services. We will not be able to refund if there are no pictures available.

Make sure you follow these care instructions for all of our items, so that they (or the prints) will not be damaged:

1. Wash your item inside out.

2. Wash by hand or machine wash at 30° C max.

3. Use a mild detergent.

Make sure you follow these care instructions for all of our items, so that they (or the prints) will not be damaged:

1. Do not tumble dry your item. 

2. Line dry your wet item, until completely dry. 

3. Do not wring your item.

Make sure you follow these care instructions for all of our items, so that they (or the prints) will not be damaged:

1. Iron your item inside out, never directly onto the print.

2. Iron on medium heat.

3. Do not use steam.

The prints are applied with very high temperatures onto the textiles. Next to that, we perform very rigorous checks, to make sure all prints are perfectly attached to your item. 

Our designs are cut from the highest quality HTV (Heat Transfer Vinyl) with a professional cutting machine. This ensures even the smallest designs are cut to our high quality standards. 

90% or our items are made of 100% organic, fairtrade cotton.

Once your order is placed (and if necessary, the proof has been approved), we carefully cut the chosen and approved design in the correct colors. This is then pressed on high temperature onto the chosen item. Both of these processes need to be performed with care, accuracy and lots of love, to make sure you are happy with your item!

Most of our items are made of 100% organic, fairtrade cotton. They are produced in good working conditions, in a process that is eco-friendly, while taking care of biodiversity, local environments and global climate.

Why you ask? Because we care about people and we care about the environment. We want to make organic fashion accessible to everyone and do our little part to make this a better planet.

And with our awesome designs? Organic never looked this good!

Go to the 'Gift card' section of the website: https://kmleon.be/products/gift-card and choose the desired amount. This will be the amount that will be added to the gift card. The amount is between €10 and €250. Choose the amount of gift cards you would like to purchase. If you purchase, for example, 2 cards of €10, you will have a total amount of €20, divided between 2 cards.

Click 'Add to cart' and continue shopping or complete your purchase.

Once you have purchased your gift card, you will receive it by email (PDF). It will contain the chosen amount and a unique discount code. From there, you can print it or forward it to the recipient. They can enter the discount code when checking out.

The amount on the card does not have to be used at once, but should be used before the end date.

All gift cards are valid for 1 year.

Lucky you, you got a KMLeon gift card! As you can see, it contains an amount and a unique discount code. Add all of the items you want to your cart. Go to your cart and click 'Checkout'. Enter the unique discount code in the 'Discount code' and continue payment.

The amount on the card does not have to be used at once, but should be used before the end date. If you have a certain amount left on your card, you will be able to use it for a next purchase.

All gift cards are valid for 1 year.

If you are uncertain of how much is left on your gift card, send us an email (info@kmleon.be) or contact us on through the contact form and we will let you know the remaining amount as quickly as possible (within 24h).

All available sizes are indicated in the description of every item. A size table is available in the picture section of every listing.

Measurements can vary. Please take a 5% tolerance in consideration.

To determine the correct size, take your favorite shirt, lay it flat, and measure it from one side to the other. Take the measurement that is closest to the ones indicated here. If you fall between sizes, choose the largest size.

All available colours are indicated in the description of every item. An overview of the colours is available in the picture section of every listing.

Please note that, although every effort is made to photograph items accurately and describe all items in detail, it cannot be garantueed that every computer monitor will accurately depict the actual colour of the item.

There are 2 ways to contact us:

1. Send an email to info@kmleon.be.

2. Use the contact form here: https://kmleon.be/pages/contact-us

We will answer your message withing 24h.

My name is Lisa, the very qualified boss, designer, social media manager, heat press operator and coffee lady (and many, many more tasks) of KMLeon. I am a thirty-someting with a love for fashion, handmade items and quirky designs. Born and raised in the beautiful Belgium!

We are located here, on this very website! We don't have a physical location, but if you would like to come and pick up your purchase, contact us to make an apointment.

You can find KMLeon here:

Facebook: https://www.facebook.com/kmleon.shirts

Instagram: https://www.instagram.com/kmleon_shirts

Pinterest: https://www.pinterest.com/kmleonBE

Of course we do! You can subscribe here: http://eepurl.com/cVZmW5

Just because we think you are the most awesome customer ever, you can use code FAQ20 when checking out, to get a 20% discount on your entire order!