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KMLeon

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FAQ

Ordering

How to order

How do I order a shirt/sweater/romper...?

What if I want more than 1 item?

What if I want to order something, that I can't find on the webshop?

How do I order a personalized item?

Proof

Why do I receive a proof?

Payments

How to pay

How can I pay my order?

Cancellations and returns

How and when to cancel

Can I cancel my order?

How and what to return

How can I return my items?

Refunds

When will I be refunded when I return an item?

Shipping

Shipping

How are items shipped?

When will my items be shipped?

How much does shipping cost?

How long does it take for my items to arrive?

Lost packages

My package didn't arrive, what do I do?

Damaged package

My package was damaged in transport, what do I do?

Care instructions

Washing, drying and ironing

How do I wash my item?

How do I dry my item?

How do I iron my item?

Damaged print

The print of my shirt is detached, what do I do?

Production

Production and used materials

How is my item made?

Why organic cotton?

Gift cards

Purchasing a gift card

How do I purchase a gift card?

How do I use a gift card?

Which amount do I have left on my gift card?

Colours and sizes

Available colours and sizes

Which sizes are available?

Which colours are available?

Contact

Contact options

How can I contact KMLeon?

Who is behind the brand?

Where is KMLeon located?

Do you have a newsletter?

Do you have a discount code?